Avaya Communication Manager

Download the latest Avaya catalogues here:

Avaya Communication Manager (pdf)            
Avaya Media Servers and Avaya Media Gateways (pdf)
Avaya CM Modular Messaging (pdf)   

If you would like to know more please call our Avaya sales desk on 0800 515513.

Avaya Communication Manager is the next generation of Avaya call processing software. Designed for today’s multi-vendor, multi-location network environments, Avaya Communication Manager features rich voice application software with call processing capabilities and contact centre functions, whilst providing up to 99.999% reliability and the highest level of voice quality.

Avaya Communication Manager gives you the flexibility to introduce IP telephony when and where it makes the best sense to your business. Whether you need a mission-critical contact centre, a competitive differentiator like unified communication or additional service aids like multimedia messaging and directory support, you’re able to provide it – in every site or location.

Avaya Communication Manager brings with it a variety of features:

• Call Coverage– Allows preset times for call redirection, priority queuing and night service thus ensuring your business is handling its incoming calls effectively
• Abbreviated Dialling, Last Number Dialled, One-Touch Extension Dialling and Intelligent Call Routing increase efficiency
• Group Paging and Meet Me improves collaboration without the introduction of third party services
• Remote Call Coverage and Personal Station Access allow hot desking and call redirection to increase the mobility of your workforce
• More features that will give your business the competitive edge

Designed to run on a variety of Media servers, Communication Manager provides centralised call control for a resilient, distributed network of media gateways and a wide range of analog, digital and IP-based communication devices. As the core telephony software for Avaya Multivantage Communication Applications, it gives businesses the flexibility to introduce advanced IP telephony solutions as needed while leveraging their existing infrastructure investments.